Creating a My Health Online Account
Note - If the patient has already created an Online Account for Online Appointments purposes, they do not have to register again to use Online Repeats.
To create an online account for a patient complete the following:
- From Registration
, selectthe patient required. - Click the Online Services tab.
Registration – Online Services
- Select an existing email address or click Add
, enter a new email address for the patient in Contact, tick Verified and then click OK to save and close (this email address is used to send confirmation and reminder messages to the patient).
Registration - Online Services - Communication Add – Email Address
The patient is not required to have a recorded email address, however without a verified email recorded when you click Create Online Account the following message displays:
'Without a preferred e-mail address, a Registered Online Service User will not be able to complete their online registration for the service. Do you still want to continue?
Warning - Patient has not specified a preferred email address
Click:
- Yes to continue the online account creation, or
- No to return to the Online Services tab without creating an online account. Note -The My Health Online website does not send communications via email unless the communication details have been verified. If the patient has more than one email addresses, the contact that displays when you click OK is the contact used by My Health Online. This is known as the 'preferred' contact.
- Click Create Online Account, Microsoft Word is launched with a letter containing the patient’s online registration details.
- Check the details, print out the letter and hand it to the patient. If there is a verified email address a pdf copy of the letter is also emailed to the patient.
- The Online Services tab is updated to show that the account has been Created. Click OK to close.
Registration - Online Services - Account Created
Important - Patients wanting to set up more than one account should be advised to use different email addresses due to potential breaches in confidentiality.See Creating an Account for a Dependant for information on patients who want to create/manage accounts for dependants.
